Frequently Asked Questions

1. Where do you ship?
We currently ship to addresses within the continental United States.

2. How long does order processing take?
Orders are typically processed within 1–2 business days.

3. How long does delivery take?
Most orders arrive within 3–7 business days after shipment, depending on the destination and carrier.

4. Will I receive tracking information?
Yes. Every shipped order receives a valid tracking number, which is sent by email after the package is accepted by the carrier.

5. What is your return window?
We accept returns for most new and unused items within 30 days of delivery.

6. What if my item arrives damaged or defective?
Please contact us within 30 days of delivery at info@northstarcommercegroupllc.com We may request photos so we can review the issue and provide a refund, replacement, or return instructions.

7. When will I receive my refund?
Once your returned item is received and inspected, refunds are typically issued to the original payment method within 5 business days. Financial institutions may require additional time to post the refund.

8. What happens if I enter the wrong shipping address?
Customers are responsible for entering a complete and accurate shipping address. If a package is returned to us due to an incorrect or incomplete address, we may issue a refund minus shipping-related charges or reship the order at the customer’s expense.

9. How can I contact customer support?
You can contact us at info@northstarcommercegroupllc.com or +1 305 985 5399 during business hours, Monday through Friday, 9:00 AM–5:00 PM Eastern Time.